Delivery and returns
1. Returns Policy
Your satisfaction is our priority. If you are not fully satisfied with your purchase, here is what you need to know about our returns policy:
• Faulty or damaged items can be returned within 14 days, accompanied by proof of purchase.
• Exchanges may incur additional re-shipping costs, which will be communicated to you beforehand.
• If you receive an incorrect order, we will cover the re-shipping costs to ensure you receive the correct items.
• Refunds will be processed after the returned goods are received and assessed by our team. Please note that shipping costs may not be refunded.
To initiate a return, please follow the instructions outlined on our website or use the contact form provided with your order. We encourage you to reach out with any questions or concerns regarding the returns process, as we are here to assist you every step of the way.
2. Cooling-Off Period
In accordance with consumer protection laws, you have the right to change your mind within a cooling-off period, typically lasting 14 days from the date your contract started. During this period, you may cancel your order without providing a reason. Please note that you may be responsible for the cost of returning the items.
We are committed to finding the best resolution for you and ensuring that your experience with us is positive and hassle-free.
3. Delivery
We aim to dispatch all orders within 3-5 working days. In some cases, your order may be delivered in multiple shipments, which may arrive on different days due to stock availability. If you have not received your order within the expected timeframe, please contact us, and we will investigate the matter promptly.
4. Your Obligations
By using our website and services, you agree to:
• Provide accurate, current, and complete information when placing an order.
• Be available to receive delivery of the products ordered.
• Take reasonable care of the products until they are returned to us, if necessary.
We appreciate your cooperation and understanding in these matters, as it helps us serve you better!